\documentclass[Journal, a4paper, 10pt]{cee498}
\usepackage{latexsym,amsmath,epsfig,setspace}
\begin{document}
\title{SSE 2300 - Service System Dynamics \& Design\\
CE 4990 - Civil Infrastructure System Dynamics}
\author{
\textit{Spring 2010}
}
\maketitle
\vspace{-0.1in}
\section*{Instructor Information}
\begin{tabular}{ l l }
Instructor:& Amlan Mukherjee, PhD, Assistant Professor\\
Office: & 201J Dillman Hall \\
Telephone: & 906-487-1952 \\
Email: & amlan@mtu.edu\\
Office hours: & Open door or by appointment
\end{tabular}

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\section*{Course Identification}
\begin{tabular}{ l l }
Course Location: & 204 Dillman Hall.\\
Class Times: & MWF 12:05pm - 12:55 pm
\end{tabular}

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\section*{Course Description}
The class introduces system dynamics principles and explores the effect of system structure and uncertain events and interactions on system behavior. Students will learn to analyze uncertainties and dynamic feedback loops defining complex system behavior and use them to design system components or manage system outcomes. Basic simulation and system modeling methods and their application to strategic decision-making will be introduced. Specific methods introduced include Queueing theory, and system dynamics. Students registered in CE4990 will emphasize the behavior of various civil infrastructure systems such as transportation systems, civil utility systems, and construction project management systems.

\vspace{-0.1in}
\section*{Course Learning Objectives}
The focus of the class will be to teach students how to: 
\begin{itemize}
\item Identify and understand underlying characteristics and behavior of a service or civil infrastructure system
\item Apply analytical methods to model the identified behavior and develop a quantitative and qualitative definition of the system dynamics.
\item Apply quantitative knowledge of the service system behavior to improve process design and strategic decision-making.
\item Introduce students to impacts of human decision-making on efficient operation of service systems. 
\end{itemize}
The theoretical underpinning of this class will lie in:
\begin{itemize}
\item Queueing theory 
\item System dynamics 
\item Fundamentals of simulations
\end{itemize}
At the end of the class students will have a working knowledge of the following methods:
\begin{itemize}
\item Use statistical distributions and basics of probability theory to characterize and analyze processes. 
\item Use differential equations to characterize and analyze dynamic system behavior.
\item Develop elementary models and simulations to support system design and/or strategic decision-making.
\end{itemize}

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\section*{Course Resources}
There are no required textbooks. The following textbooks are suggested
\begin{itemize}
\item \textit{Fundamentals of Queueing Theory, 4th Ed.} Gross, D., et. al. Wiley \& Sons, New Jersey, 2008.
\item \textit{Business Dynamics: Systems Thinking and Modeling for a Complex World} Sterman, John D., Irwin, McGraw-Hill, New York, NY, 2000.
\end{itemize}
The Vensim software will be used and can be freely downloaded from:
\begin{verbatim}
http://www.vensim.com/freedownload.html
\end{verbatim}

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\section*{Schedule}
The tentative schedule for the course is as follows: (See Table \ref{table:table11} page over.)
\begin{table}[htb]
\begin{center}
\begin{tabular}{| c | c |}
\hline
Week            	                           &Topic       	  \\
Starting		                           &             	  \\
\hline
01/11 &Introduction		                   \\
  &  \\
01/18 &Understanding services	 \textit{(No class on 01/18)}\\
  &  \\
01/25 &Service design  \\
  &  \\
02/01 &Statistical fundamentals                         \textit{(No class on 02/05)}\\
  &  \\
02/08 &Queueing theory       \\
  & \\
02/15 &Queueing theory -contd.   \\
  &  \\
02/22 &Discrete event systems \\  
  & \\
03/01 &Systems thinking    \\
  & \\
03/08 &\textbf{Spring break}                     \\
  & \\
03/15 &Introduction to system dynamics     \\
  & \\
03/23 &Causal feedback loops           \\
  & \\
03/30 &Linear first order systems   \\ 
  & \\
04/05 &Time delays                \\
  & \\
04/12 &Mental models of human decision-making                  \\
  & \\
04/19 &Mental models of human decision-making              \\
  & \\
\hline
\end{tabular}
\caption{Tentative Plan}
\label{table:table11}
\end{center}
\end{table}

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\section*{Examinations and Assignments}
Tentatively the class will have \textbf{two mid-term exams and one final exam.} The exams will be traditional \textbf{open-note in-class exam.} Each topic discussed in class will have a relevant assignment.

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\subsection*{Grading Scheme}
Tentatively, the following grading scheme will be followed:\\
Mid-terms: 40\%\\
Final: 40\%\\
Readings and general class participation: No more than 20\%
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\subsection*{Late Submissions}
Late submissions will not be accepted, excepting under the following situations:
\begin{itemize}
\item Family emergency
\item Health emergency
\item With prior approval
\end{itemize}

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\section*{Course Policies}
Collaboration on homework and class work is encouraged. All such collaborative efforts should be aimed at aiding
the learning process, not avoiding it. Hence, all submissions must be distinctly individual work 
(unless otherwise specified).

You are strongly encouraged to attend every class session. If you are absent, then it is your responsibility to make up for your absence. I will not entertain ``I was not in class'' as an excuse for missing deadlines or not adhering to announcements made in class. 

I have an open-door policy and welcome all questions as long as I am in my office, and not attending to another student or colleague. Please respect this policy.

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\section*{University Policies}
Academic regulations and procedures are governed by University policy. Academic dishonesty cases will be handled in 
accordances with the University's policies.

If you have a disability that could affect your performance in the class or that requires an accommodation
under the American with Disabilities Act of 1990, please see me as soon as possible so that I can make necessary 
arrangements. The Michigan Tech Affirmative Action Office requires that you be made aware of the following:

\textit{Michigan Tech complies with all federal and state laws and regulations regarding discrimination, including the Americans with Disabilities Act of 1990. If you have a disability and need a reasonable accommodation for equal access to education or services at Michigan Tech, please call the Dean of Students Office, at 487-2212. For other concerns about discrimination, you may contact your adviser, department head or the Affirmative Action Office, at 487-3310.}
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\subsection*{Academic Integrity}
\begin{verbatim}
http://www.studentaffairs.mtu.edu/dean/judicial/policies/academic_integrity.html
\end{verbatim}

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\subsection*{Affirmative Action}
\begin{verbatim}
http://www.admin.mtu.edu/aao/
\end{verbatim}

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\subsection*{Disability Services}
\begin{verbatim}
http://www.admin.mtu.edu/urel/studenthandbook/student_services.html#disability
\end{verbatim}

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\subsection*{Equal Opportunity Statement}
\begin{verbatim}
http://www.admin.mtu.edu/admin/boc/policy/ch3/ch3p7.htm
\end{verbatim}

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\section*{Disability Accommodation}
To request academic accommodations due to disability, please contact Office of Student Affairs, Administration/Student Services Room 170, 487-2951. If you have a letter from Disabled Student Services indicating that you have a disability that requires academic accommodations, please present the letter to me so that we can discuss the accommodations you might need in class. 
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